FAQS

PAYMENTS

 I accept e-transfer, credit card, cash, or cheque. I use JaneApp for storing all information, which is encrypted and PIPA compliant to ensure security and confidentiality. I require a credit card on file for all clients to secure bookings, despite other forms of payment.

COACHING

I am licensed to provide psychotherapy only to clients residing in Canada. If you are outside of Canada, I cannot offer therapy but I do provide coaching. Coaching is not therapy—it focuses on growth, mindset shifts, communication skills, and practical strategies to support your personal and relational goals. While therapy explores mental health concerns in depth, coaching is future-oriented and designed to help you move toward the life and relationships you want to create.

CANCELLATIONS & NO-SHOWS

If you need to cancel, I require at least 72 hours’ notice or you will still be charged the full fee for the session. If you do not show up for your appointment and do not call, you will be charged for the full session. I understand that there are special circumstances and emergencies, so if this is the case and you are unable to attend without the 72- hour notice, call me and we can chat about it.

HOURS

Monday 3 AM - 8 PM

Tuesday & Thursday 9 AM - 2 PM

Wednesdays (Virtually) 11 AM - 2 PM

Sunday 10 AM - 3 PM

INSURANCE

I do not directly bill insurance for treatment; however I do provide receipt with my registration number for clients to bill insurance providers directly. If you have extended health benefits, counselling with a Registered Clinical Counsellor (RCC) is often covered, but may not be. Please check with your insurance provider to find out more. I am also a provider for CVAP, but the difference between this coverage and my hourly rate would be paid by the client. I am not an ICBC provider.

BOOKING

After your consultation call, booking access will be enabled on my end, and all sessions are scheduled directly by clients through the online booking site system. You’re welcome to book in advance to secure your preferred times on a 3 month rolling basis. If a spot like isn’t available, clients can join the waitlist, and I do my best to open additional availability for current clients when possible with my schedule.